{"id":13501,"date":"2026-10-15T16:37:08","date_gmt":"2026-10-15T16:37:08","guid":{"rendered":"https:\/\/vylino.com\/?page_id=13501"},"modified":"2026-10-15T16:37:08","modified_gmt":"2026-10-15T16:37:08","slug":"customer-grievance-redressal","status":"publish","type":"page","link":"https:\/\/vylino.com\/es\/customer-grievance-redressal\/","title":{"rendered":"Customer Grievance Redressal | VYLINO"},"content":{"rendered":"

Effective: 15 October 2026.<\/strong> VYLINO is committed to accessible customer support and fair resolution of complaints about digital services, subscriptions, payments, personal data and contractual commitments.<\/p>\n

Our designated Grievance Officer<\/h2>\n

Archana Yadav<\/strong>
Founder & Customer Grievance Officer, VYLINO<\/strong>
Email: contact@vylino.com<\/a>
Phone\/WhatsApp: +91 90981 93452<\/a>
Postal correspondence: 265, Bansa Govindgarh, Rewa, Madhya Pradesh 486550, India.<\/p>\n

How to register a grievance<\/h2>\n
    \n
  1. Send an email to contact@vylino.com<\/a> with subject Customer Grievance<\/strong> (for personal-data requests, use Privacy Rights Request<\/strong>).<\/li>\n
  2. Include the service\/order number, date, nature of the concern, supporting screenshots or redacted payment details, and your preferred outcome.<\/li>\n
  3. Do not send OTPs, passwords, CVVs, full card numbers or identity documents through ordinary email or chat.<\/li>\n
  4. VYLINO will assess the concern, may seek limited clarification, and will communicate the decision and any remedy reasonably available.<\/li>\n<\/ol>\n

    Response timelines<\/h2>\n

    For consumer e-commerce grievances where India’s Consumer Protection (E-Commerce) Rules, 2020 apply, VYLINO will arrange acknowledgement within 48 hours<\/strong> of receiving the complaint and redressal within one month<\/strong>, subject to any more protective legal requirement. Privacy complaints, deletion requests and data breaches are managed under the applicable statutory timelines and our Privacy Policy<\/a>. Acknowledgement is not a guarantee that every disputed claim will be accepted.<\/p>\n

    Subscription issues and disputes<\/h2>\n

    Subscription plans that clearly disclose a 12-month initial commitment are governed by the accepted order and our Terms and Conditions<\/a>. Requests for early cancellation, wrongful charges, non-delivery, service defects and refunds can be reviewed under our Refund and Cancellation Policy<\/a>. No policy clause prevents the exercise of non-excludable consumer rights. A customer can revoke a payment mandate separately through the payment service provider, while any genuine accrued contractual obligation is considered fairly.<\/p>\n

    Escalation and statutory rights<\/h2>\n

    Where unresolved, customers retain rights to approach competent consumer commissions, payment providers, data-protection authorities and other lawful redressal mechanisms, as applicable. VYLINO will not require customers to waive statutory rights in order to submit a grievance.<\/p>\n

    Useful links<\/h2>\n

    Privacy Policy<\/a> \u00b7 Cookie Policy<\/a> \u00b7 Terms and Conditions<\/a> \u00b7 Refund and Cancellation Policy<\/a> \u00b7 Payment Support<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

    Effective: 15 October 2026. VYLINO is committed to accessible customer support and fair resolution of complaints about digital services, subscriptions, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13501","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/pages\/13501","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/comments?post=13501"}],"version-history":[{"count":1,"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/pages\/13501\/revisions"}],"predecessor-version":[{"id":13503,"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/pages\/13501\/revisions\/13503"}],"wp:attachment":[{"href":"https:\/\/vylino.com\/es\/wp-json\/wp\/v2\/media?parent=13501"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}